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2.1. FAQ for the shop

Which map scales and areas are available?

For an overview of ViewRanger map products please see the overview table. This table summarises the various areas, scales and delivery methods.

Do ViewRanger maps include the software?

The software is free and available from your app store.

Where can I buy ViewRanger maps?

You can buy ViewRanger maps in-app, through the ViewRanger web store, from one of the retailers or by phone on 01223 421355 or 01223 421356. (From outside the UK dial +44 1223 421355 or 421356.)

Do I have to create an account on the web shop?

No, just use "checkout without creating an account".

How will I receive the maps?

Maps purchased in-app are delivered ove wifi.  Maps purchased with the map chooser tool, by default, are delivered by a download link to your computer.  Maps purchased from ViewRanger web store offer you a choice of deliver methods, including download.

How soon will I receive the map?

Orders that need to be posted are usually dispatched the same day as long as they are placed by mid-afternoon. All items are usually held in stock. We dispatch using Royal Mail first class post.
Downloadable maps are available immediately and we will email you the serial number. Custom maps are usually generated and available to download the same day, 7 days a week, often within an hour.
If you have a particularly urgent order please phone or email us.

Are my card details secure?

When you are ready to pay, the ViewRanger web store will transfer you to the WorldPay web site. WorldPay are a well known and respected payment processor, part of the Royal Bank of Scotland Group. Your card details are processed by their secure site and are never revealed to the ViewRanger site. A wide range of credit and debit cards are accepted.
However, if you prefer you are very welcome to phone us to provide payment details.

If I buy the a whole country map, do I have to install the whole map?

No, the maps are split into multiple areas and can be downloaded, and deleted, on demand.

What happens when I change device or handset?

You can generate your own license keys for the new device by signing into your ViewRanger account within the app using 'Account sign in'. 

Can I use the maps on more than one handset?

You can install the maps on up to four concurrent devices and most maps can also be viewed at my.viewranger.com

Can I exchange route, tracks and points of interest with other applications or web sites?

ViewRanger can share routes, tracks and points of interest with other applications and web sites, importing and exporting them using GPX format files.
You can also use my.viewranger.com to view and share your routes and tracks.

Can I use maps from other applications, or scanned / bitmap maps?

ViewRanger can't read maps from other applications. This is true of most other mapping applications, because most suppliers such as OS do not permit sharing. Scanned maps such as JPG or TIF can't be used either.


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