ViewRanger FAQ
From ViewRanger Wiki
Is ViewRanger activated?
The Activate menu item remains in ViewRanger's menu even when ViewRanger has been activated. This is because it is needed to activate map tokens.
To confirm that ViewRanger is activated, first exit using Options > Exit or the Back Key (hiding with the Home key is not enough), then start ViewRanger again. When ViewRanger starts it will tell you if it is not activated and give you a count down of the time you have remaining. It will also tell you if any maps are not activated.
Additionally, you can go to Options > About or Menu Key > Options > About - if it is not activated the time remaining will be shown. To see the status of maps go to Options > Organizer > Maps or Menu Key > Organizer, then into the Maps list. Any map that is not licensed will state this in the line after its name.
Sharing routes, tracks and POIs
You can share routes and tracks with your computer via our my.viewranger.com web site. Routes can also be shared on two separate devices using this method. Tracks cannot be shared between devices at this time.
Separately, routes, tracks and POIs can be imported into ViewRanger and exported from ViewRanger using GPX files. GPX is a standard format for exchanging GPS data. For example, you can export a track you have recorded and import it into Google Earth to see your trip in 3d. Please see Overview of GPX for more information about GPX.
Sharing maps
It isn't possible to view ViewRanger maps in other applications, nor to view other application's maps in ViewRanger.
Can I add new maps and will they be seamless
Yes, you can add maps at any time. ViewRanger displays adjoining maps of the same scale seamlessly - if they adjoin, you won't be able to see the join. You can pan from one to the other.
If maps are of different scales then as you zoom in and out ViewRanger will display the map of the most appropriate scale.
To install maps simply copy them into the ViewRanger folder on the memory card. You can have them on more than one memory card and can delete them.
Downloading maps
Several of ViewRanger's maps are available for immediate download in the web shop store or in-app. If you choose a custom map we provide this by download too unless you choose a different delivery method.
Changing memory card
You can move the maps to a new memory card.
Installation
If you get stuck installing the software or maps, then try the Guide to installation.
You are very welcome to contact us for help, but please let us know how far you have got and how your phone / memory card are connected to your computer.
How do I install maps?
To install maps simply copy them into the ViewRanger folder on the memory card or internal disk and restart ViewRanger. You may need to enter a new license key to see them, but will be warned if this is the case. To see a list of maps go to Options > Organizer > Maps or Menu Key > Organizer, then into the Maps group. To view a specific map, select it and choose View.
iPhone/iPad uses must use these separate instructions for installing maps.
The phone does not recognise .VRC map files
This is correct, the map files - which have extensions .VRC, .VRH, .VRM and .VRG - can only be opened by ViewRanger. As long as the files are in the ViewRanger folder they will be found and displayed when you start ViewRanger. Don't try to open the files with a file browser.
I can't see all the settings
The Settings can be accessed using Options > Organizer > Settings or Menu Key > Options > Settings or Organizer > Settings. They are split into several pages, indicated by tabs and scroll arrows near the top of the screen.
I am having trouble downloading the trial
Here are direct links to the trial files: Direct trial download links.
I don't have a memory card, where can I put the maps?
ViewRanger's maps are normally stored on the phone's memory card or internal disk. if your phone has both then the maps can be put on either (or both).
If you do not have a memory card or disk then ViewRanger's files can be stored in a ViewRanger folder on the phone's main memory.
Can I put maps into folders?
Yes. All ViewRanger's files are stored in a folder named ViewRanger at the top-most level of the memory card or internal disk, that is E:\ViewRanger\ or F:\ViewRanger To install maps you simply copy the map files, or folder containing the files, to the ViewRanger folder.
When ViewRanger is started it searches the ViewRanger folder and all its sub-folders recursively to find map files. So any of these files would be found: E:\ViewRanger\Lakes.VRC E:\ViewRanger\LakeDistrict\Lakes.VRC E:\ViewRanger\Maps\2007\NP\lake district\Lakes.VRC
You can delete the maps at any time (as long as you have a master copy somewhere else). Maps can be installed on more than one memory card.
GPS Calculating Position
When ViewRanger first connects to the GPS the Status Bar display flashing GPS Status Indicator icon and doesn't show the GPS position. Don't worry, this means that the GPS is currently calculating its location. Wait a little longer, make sure the GPS has a good view of the sky and if possible is stationary. As soon as it knows where you are it will move the map, showing your location with a red circle and cross and display the coordinates at the top of the screen.
No view tags / labels on panorama (Symbian only)
If there are no view tags on the panorama then check the following:
That the 'Draw view tags' setting in the Display tab of Settings is switched on. That you have a licensed POI set installed that covers the relevant area. You can see a list of your licensed POI sets in Options > Organizer, then going in to the 'Licensed POI Sets' section. PC Suite's image store app has been seen to remove the licensed POI set files (.VRM extension) if the Option to remove images after downloading them is switched on, despite VRM files not being images. If this has happened switch off that option and copy the .VRM files from your original media / download, or from where ever PC Suite put them, back into the ViewRanger folder. Some countries do not have view tags available - for example Finland. In some parts of other countries coverage is limited.
Cased and Mounts
See our Cased and Mounts page.
Battery and power
See our Battery and power page.
Online maps
Screen grabs of Online maps can be found here.
Downloading and installing Hadrian's Wall maps and videos
Instructions for downloading and installing Hadrian's Wall maps and videos
ViewRanger and facebook
ViewRanger has integrated with the Facebook platform via the my.viewranger.com web site.
Does ViewRanger require an Internet connection?
Basically, no but read more here.
No Altitude data with OTA map tiles
See this guide to download the altitude data.
How do I Search and Download routes?
How do I Search and Download routes?.
Viewing Premium maps in My.ViewRanger
View our FAQ about Viewing Premium maps in My.ViewRanger.
How do I activate USA and Canada Unlimited OpenMaps?
View our FAQ about Unlimited Online Maps.
Charity sponsorship events
Planning an event? Check out this page.
BlackBerry PlayBook
Read more here ViewRaner on the BlackBerry PlayBook
