Shop FAQ
From ViewRanger Wiki
For questions about custom maps please see the map chooser FAQ page. Custom maps are available for the UK, USA, Finland, France, Germany, Ireland, Norway and Sweden.
These tables summarise the maps available for each country. Click on the price links to see more details in the online store.
Which map scales and areas are available?
For an overview of ViewRanger map products please see the overview table. This table summarises the various areas, scales and delivery methods.
Do ViewRanger maps include the software?
Yes, all ViewRanger maps and over the air tokens include a license to use the ViewRanger software for Symbian S60 or Android. There's nothing else to pay to use ViewRanger. iPhone users must purchase ViewRanger from the Apple app store / iTunes.
Where can I buy ViewRanger maps?
You can buy ViewRanger maps in-app, through the ViewRanger web store, from one of the retailers or by phone on 01223 421355 or 01223 421356. (From outside the UK dial +44 1223 421355 or 421356.)
Can I download ViewRanger maps?
Most products are available to download, or can be ordered on CD/DVD or on memory card. Custom maps are by default provided by download - add the appropriate media from the related items list if you'd prefer them on CD or memory card.
How soon will I receive the map?
Orders that need to be posted are usually dispatched the same day as long as they are placed by mid-afternoon. All items are usually held in stock. We dispatch using Royal Mail first class post.
Downloadable maps are available immediately and we will email you the serial number. Custom maps are usually generated and available to download the same day, 7 days a week, often within an hour.
If you have a particularly urgent order please phone or email us.
Are my card details secure?
When you are ready to pay, the ViewRanger web store will transfer you to the WorldPay web site. WorldPay are a well known and respected payment processor, part of the Royal Bank of Scotland Group. Your card details are processed by their secure site and are never revealed to the ViewRanger site. A wide range of credit and debit cards are accepted.
However, if you prefer you are very welcome to phone us to provide payment details.
If I buy the whole Great Britain, Germany, Ireland or Finland 1:50,000 maps, do I have to install the whole map?
The whole Great Britain map is split into 23 areas. Each area is between 40Mb and 220Mb in size, most being around 150Mb. The total size is 2.8GB. You can copy as many or as few as you need on to your memory card, or on to more than one memory card. Where the maps adjoin they will appear seamless within ViewRanger.
Similarly, the whole Finland map is split into 20 areas. Each area is between 60 and 240MB, most being around 200MB. The total size is 3.4GB.
The whole Germany map is split into 21 areas totalling 5.4GB. The areas are states or parts of states.
The whole Eire map totals just over 600MB and is split into 4 parts.
PDF or PNG files are available showing the split for Great Britain, for Finland and [Germany].
What is the coverage of the Italian maps?
Please see the Italy map coverage page.
What happens when I change phone handset?
If you register with my.viewranger.com you can generate your own license keys for the new device or email support the IMEI number of the new phone (dial *#06# to obtain this). If possible include the serial number(s) of your map(s). We'll email you the new license key. There is no charge for this.
If transferring to iPhone please see this instruction page.
Can I use the maps on more than one handset?
If you wish to view the map on more than one handset at once then you need to purchase an additional license. However, if you are only going to view the maps on one phone at once, perhaps keeping one as a backup or for wet / rough days, then it is fine to leave the maps and software installed on both.
Can I exchange route, tracks and points of interest with other applications or web sites
ViewRanger can share routes, tracks and points of interest with other applications and web sites, importing and exporting them using GPX format files.
You can also use my.viewranger.com to view and share your routes and tracks.
Can I use maps from other applications, or scanned / bitmap maps?
ViewRanger can't read maps from other applications. This is true of most other mapping applications, because most suppliers such as OS do not permit sharing. Scanned maps such as JPG or TIF can't be used either.
