I am having trouble registering
I have forgotten my password
I have a question about viewing premium maps
My credit is missing
If My.ViewRanger.Com does not show all your credit:
I am having trouble adding my devices
There are several reasons to add your devices to your account. These include to add your credit to your My.ViewRanger.Com account; see all the routes you have downloaded; manage your license keys when you change phone; sync ViewRanger on your phone or tablet with My.ViewRanger.Com.
If you are having problems adding your devices to your account:
Walking World problems
My routes are not saving
When you create a route, press Save in the top right corner above the map.
You may be shown the information panel. If you are publishing the route you need to give the route a name, short description, long description and a type. The descriptions and name must be at least 10 characters long. Once you have completed the form, close the panel by pressing the OK button lower right.
You now need to press Save, top right above the map again, otherwise the route is not saved.
This does not affect private routes.
How do I get routes I have created or purchased onto my phone?
Android phones / tablets: make sure you have installed version 2.0 or later of the ViewRanger Android software. Go to menu key > Organizer, then use menu key > Synchronize.
iPhone / iPad: make sure you have updated to version 2.0 of the ViewRanger iOS software. Go to Organizer and press Synchronize top left.
Symbian / Nokia: install version 2.9 of the software, available from www.viewranger.com/software. Go to Options > Organizer, then use Options > Synchronize.
How do I upload tracks?
Android phones / tablets: make sure you have installed version 2.0 or later of the ViewRanger Android software. Either go to Organizer and use Synchronize, or select the track, long press and use Sharing > Upload.
iPhone / iPad: make sure you have updated to version 2.0 of the ViewRanger iOS software. Go to Organizer and press Synchronize top left, or select the track in a list and use Upload.
Symbian / Nokia phone: make sure you have installed version 2.9 or later of the ViewRanger Symbian software. Either go to Options > Organizer and use Options > Synchronize, or select the track, press the bullseye button / cursor pad centre and use Sharing > Upload.
What is a short code stem?
A short code stem is unique to each route publisher. It allows a publisher to create a "shortcode" that can be used to help people to find a specific route within My.ViewRanger or through the ViewRanger app. Eg. TRL is the short code stem used by Trail Magazine, so that TRL0007 can be used as a short-hand way of finding the Trail route "Swaledale, Yorkshire Dales"
Need more help
Email firstname.lastname@example.org, we answer emails (received before 11pm) the same day, 7 days a week.
Tell us the problem you are having, your login name and the exact error message you see. Also include details of the device or route you are having problems with.